Passage is an Irish specialist in premium aluminium front doors, Lift & Slide doors and ultra-slim sliding systems.
For data protection purposes, the data controller is:
Passage / NRGI Bespoke Glazing Ltd
[Insert registered company address]
[Insert company registration number, if desired]
Email: info@passage.ie
Phone: (051) 445 493
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
Email: info@passage.ie
We may collect personal data when you:
The personal data we collect may include:
We only collect information that is relevant to your enquiry, quotation, project, order, website use or communication with us.
We use your personal data to:
We do not sell your personal data.
We rely on different legal bases under data protection law depending on how and why we use your data.
Contract or steps before entering a contract
We use your data to respond to quote requests, prepare estimates, process orders, arrange surveys, confirm specifications and provide our products or services.
Legitimate interests
We may use your data for business purposes such as responding to enquiries, managing customer relationships, improving our website, keeping internal records, preventing fraud and following up on relevant business communications.
We only rely on legitimate interests where we believe this does not override your rights and freedoms.
Consent
We rely on consent where required, including for certain marketing communications and non-essential cookies or tracking technologies.
You can withdraw consent at any time.
Legal obligation
We may use and retain certain information to comply with legal, tax, accounting, insurance or regulatory requirements.
When you submit a quote form, contact form or project upload through our website, we use the information provided to review your enquiry and respond to you.
This may include drawings, photos, measurements, site details and other information needed to understand your project.
Please do not upload unnecessary personal information or sensitive information unless it is directly relevant to your project.
If you download brochures, technical details, U-value reports, preparation guides or other documents from our Technical Hub, we may collect information such as your name, email address, company name, project type or document requested, depending on whether the download is open or email-gated.
We use this information to provide the requested document, understand demand for technical resources and follow up where appropriate.
We may use your contact details to send you relevant updates, brochures, project information or marketing communications where:
You have not opted out.
You can opt out of marketing communications at any time by contacting us at info@passage.ie or by using any unsubscribe option provided in the message.
We will not send excessive marketing emails. Nobody needs their inbox turned into a glazing brochure landfill.
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function, remember preferences, understand visitor behaviour and improve performance.
We may use:
Strictly necessary cookies
These are required for the website to work properly, such as security, form submission and basic website functions.
Analytics cookies
These help us understand how visitors use the website, which pages are visited, and how enquiries are generated.
Marketing cookies
These may be used to measure advertising performance or show relevant advertising through platforms such as Google, Meta or similar services.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or withdraw cookie consent through the cookie settings on our website, where available, or through your browser settings.
For more detail, please see our Cookie Policy.
We may share your personal data where necessary with trusted third parties who help us operate our business and provide services.
These may include:
We only share personal data where necessary and expect service providers to protect it appropriately.
We do not sell your personal data.
Some of the systems or service providers we use may store or process data outside Ireland or the European Economic Area.
Where this happens, we will take steps to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
We keep personal data only for as long as necessary for the purpose it was collected.
Retention periods may vary depending on the type of information.
As a general guide:
Website enquiry data may be kept for as long as needed to respond and manage follow-up.
Quote and project information may be kept for a reasonable period to manage the enquiry, future queries, warranty issues or repeat work.
Customer order records, invoices and payment information may be kept as required for tax, accounting and legal purposes.
Technical Hub download records may be kept for a reasonable period for follow-up and service improvement.
Marketing data is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.
We may retain certain records longer where required for legal, insurance, accounting, warranty or dispute purposes.
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include:
No website, email or online system can be guaranteed 100% secure, but we take data protection seriously and aim to use appropriate safeguards.
Under data protection law, you have rights in relation to your personal data.
These may include the right to:
To exercise your rights, please contact us at:
Email: info@passage.ie
We may need to confirm your identity before responding to certain requests.
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Irish Data Protection Commission.
Data Protection Commission
Website: www.dataprotection.ie
Our website may include links to third-party websites, such as suppliers, social media platforms, maps, review platforms or payment providers.
We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal data to them.
Our website and services are intended for adults, homeowners, architects, builders, specifiers and business contacts.
We do not knowingly collect personal data from children through our website.
We may update this Privacy Policy from time to time to reflect changes in our website, services, systems or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
For questions about this Privacy Policy or how we handle your personal data, please contact:
Passage / NRGI Bespoke Glazing Ltd
[Insert registered company address]
Email: info@passage.ie
Phone: (051) 445 493
